Terms for using Get My Trader.

These terms and conditions explain how customers, traders, and visitors may use Get My Trader. By using the website, creating an account, posting a job, applying as a trader, or sending a quote, you agree to follow these terms.

If you do not agree with these terms, you should not use the platform.

Get My Trader is operated by GET MY TRADER LTD, a company registered in England and Wales under company number 17433323. Our registered office is 5 Brayford Square, London, E1 0SG.

Get My Trader is an online marketplace that helps customers request quotes from local traders. We are currently focused on jobs in Essex.

We provide the platform that allows job requests, trader applications, quote slots, customer dashboards, trader dashboards, admin review, and related email notifications.

We do not carry out trade work ourselves, employ the traders, supervise the work, guarantee workmanship, or become a party to the contract between a customer and a trader.

You must be at least 18 years old to create or use a customer or trader account.

We use the date of birth supplied during signup only to complete this age check. We retain the result of the check and when it was completed, not the date of birth itself.

Customers must provide accurate contact details and truthful job information when posting a job. This includes the trade required, location, job description, budget, photos, and contact preference.

Customers should only upload photos and information that are relevant to the job. Do not upload sensitive documents, private information about other people, or anything unlawful.

Before accepting a quote, customers are shown what Get My Trader has and has not checked. Customers remain responsible for checking the trader's suitability for the particular job, the scope and price, and any qualification or registration that is not expressly marked as checked by Get My Trader.

Traders must provide accurate business and contact details when applying. This may include business name, contact name, email address, phone number, main trade, postcode, and any other details requested during onboarding.

Trader accounts may need admin approval before they can view matched jobs, send quotes, or access certain trader features.

Traders must upload evidence of current public liability insurance and enter the certificate expiry date. An administrator must approve that evidence before job access and quoting are enabled.

Job access and new quoting are paused automatically when approved insurance expires. Access remains paused until current replacement evidence has been uploaded and approved. Traders are responsible for keeping insurance information accurate and current.

Every trader must confirm that they hold and will maintain all qualifications, licences, registrations, permits and insurance legally required for the work they offer. This declaration is made by the trader and is not, by itself, verification by Get My Trader.

An 'approved' trader is one whose submitted business details and current public liability insurance have been reviewed by Get My Trader. Approval does not mean that we have assessed workmanship, competency, financial standing, or every qualification, accreditation, licence or registration.

Where the platform labels a registration as 'Checked by Get My Trader', that means an administrator completed a point-in-time check against the details or relevant public register available at that time. It is not a guarantee that the registration will remain valid or covers every task in a job.

A trader may not access or quote for Gas & heating jobs until their Gas Safe registration has been checked. A trader may not access or quote for Waste removal jobs until their waste carrier registration has been checked. Electrical competent-person scheme details may be supplied and checked separately but are not represented as mandatory for every electrical job.

We may approve, reject, suspend, or remove trader access where we believe this is needed to protect customers, protect the platform, prevent misuse, or maintain service quality.

Only a limited number of traders may be able to quote on each job. A quote slot does not guarantee that the customer will respond, accept the quote, or proceed with the work.

Traders must quote honestly and professionally based on the information available. Any price, estimate, timescale, warranty, or scope of work is the trader's responsibility.

Customer contact details are not intended to be public. They may be shown to a trader after the trader has sent a quote, or after the customer accepts a quote, depending on the current platform flow.

The trader subscription is £25 per month. The total amount payable, including any applicable tax, will be shown before purchase. A paid subscription renews monthly until cancelled.

Each paid billing month includes 12 subscription credits. The included balance refreshes to 12 at the start of each new billing month, does not accumulate, and any unused included credits from the previous billing month expire.

Submitting a quote for a customer job costs 3 credits. The credit cost will be shown before submission. Credits are not charged merely for viewing an available job.

Optional top-up bundles are available at 10 credits for £20, 20 credits for £37.99, and 50 credits for £79.99. Purchased credits are added on top of the subscription allowance and remain available until used.

When both balances are available, subscription credits that expire sooner will be used before purchased credits. Cancelling a subscription prevents its next renewal and access continues until the end of the paid billing period, but it does not remove unused purchased credits.

Unless we clearly state otherwise, payments made to traders for trade work are arranged directly between the customer and the trader. We are not responsible for collecting, holding, refunding, or guaranteeing payments for trade work carried out by traders.

Get My Trader does not ordinarily confirm or record the final amount paid by a customer to a trader.

Subscription and credit purchases are normally non-refundable once supplied or used, except where required by law or where we correct a billing error. Any statutory rights remain unaffected.

Any agreement for trade work is between the customer and the trader. The trader is responsible for carrying out work safely, lawfully, professionally, and with reasonable care and skill.

The trader is responsible for deciding whether the requested work falls within the scope of their competence, qualifications, registration and insurance, and for arranging any legally required notification, certification, permit or approval.

Customers and traders should agree the scope of work, price, materials, timescale, payment terms, and any cancellation terms before work starts.

We may help pass on information or review platform activity if a dispute is reported, but we are not required to resolve disputes and we are not responsible for the quality, completion, safety, or outcome of trade work.

Get My Trader is not an emergency service. Jobs, messages, reports and support emails are not monitored continuously and must not be used to request urgent help.

If anyone is in immediate danger or there is a life-threatening emergency, call 999 immediately. Using a platform report or contacting Get My Trader does not replace contacting the emergency services.

You must not misuse the platform, create fake accounts, post false jobs, send spam, harass users, upload harmful content, attempt to bypass security, scrape the platform, or use the service for unlawful purposes.

You must not share login details with anyone else. You are responsible for keeping your account secure and telling us if you believe your account has been accessed without permission.

Where the platform allows reviews, photos, messages, job descriptions, or other content, you must make sure your content is truthful, relevant, lawful, and does not infringe anyone else's rights.

By submitting content, you give us permission to store it, display it within the platform, use it to operate the service, and use it for admin, safety, support, and improvement purposes.

Jobs, quote responses, messages, images and reviews may be reported. A report is an allegation and does not by itself prove that the content or account has broken these terms.

We may hide or restrict content after one credible safety, legal or privacy report where proportionate, or automatically hide the same content after reports from three different eligible users pending administrator review. We preserve a record of the content, reports and decisions for review, complaints, appeals, safety and legal purposes.

Customers and traders can block the other participant in a quote conversation. Blocking stops both participants sending new messages to each other, but does not erase the existing conversation or prevent authorised administrators reviewing retained evidence. To appeal a moderation decision, email support@getmytrader.co.uk.

You must not make knowingly false, malicious or retaliatory reports. Serious conduct or repeated credible reports may result in messaging restrictions, content removal, account suspension or account removal after review.

We aim to keep the platform available, but we do not guarantee uninterrupted access. The service may be affected by maintenance, technical issues, hosting providers, internet availability, third-party systems, or updates.

We may change, pause, withdraw, or update features, pricing, quote limits, approval rules, service areas, emails, dashboards, or other parts of the platform as the marketplace develops.

Nothing in these terms limits or excludes liability where the law does not allow us to do so, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

We are not responsible for losses caused by traders, customers, third-party services, inaccurate information supplied by users, failed communications, rejected quotes, unsuccessful jobs, or decisions made after using the platform.

If you are a consumer, these terms do not remove your statutory rights.

We handle personal information in line with our Privacy Policy. You can read it at /privacy.

Customer and trader details may be used to run accounts, match jobs, send quotes, send email notifications, manage approvals, support users, and protect the platform.

We may restrict, suspend, or remove access to an account if we believe these terms have been breached, the platform is being misused, another user may be put at risk, or we need to protect the service.

Customers and traders may schedule account closure from Account settings. Closure normally completes after a 28-day cooling-off period and may be cancelled before processing begins. Accepted work must be resolved first.

We may remove or anonymise an account that has not logged in for 24 months where there is no active subscription or unresolved matter. We will first send a service email giving at least 30 days to log in and keep the account. A successful login stops that inactivity closure process.

After closure, the active profile is deleted or anonymised and sign-in access is removed. Records strictly needed for disputes, fraud prevention, legal claims or tax may be retained securely for up to six years and then deleted unless a legal hold applies.

These terms are governed by the laws of England and Wales. If a dispute cannot be resolved directly, the courts of England and Wales will usually deal with it, subject to any consumer rights that apply.

For questions about these terms, contact us at support@getmytrader.co.uk.